Human
Factors: Bridging the gap between human and work
Many companies rely on humans. In recent years there has been an increasing interest in human issues
in operations management (Boudreau et al., 2003; Cook et al., 2002; Juran and
Schruben, 2004; Wirojanagud et al., 2007; Yee et al., 2008). Human factors are anything that affects human
performance. (European human factors advisory group EASA, 2008). Which is also
refers to the study of human capabilities and limitations in the workplace. It
includes but is not limited to such attributes as human psychology, work place
design, environmental conditions, human machine interface and more.
Communication
Use log books, worksheets to communicate
and remove doubt also Discuss work to be done or what has been completed and never
assume things
Complacency
Train yourself
to always expect to find a fault and never sign for anything you did not do
Lack of knowledge
get trained on
type and use up to date manuals to reduce the faults and when faults occurred, get
a tech, rep or someone who knows how to fix.
Distractions
Always finish
the job or unfasten the connection also, document and handover the uncompleted
work. When you return to the job, re-inspect by another, or always go back
three steps by yourself and use a detailed check sheet.
Lack of teamwork
discuss what,
who and how a job is to be done. be sure that everyone understands and agrees
through good communications and coordination with team members. And look out
for one another
Fatigue
Be aware of the
symptoms: look for them in yourself and others also, plan to avoid complex tasks
when you are physically exhausted and sleep and exercise regularly. And ask others
to check your work. If you are fatigued, take a break
Lack of resources
order and stock
anticipated items before they are required. And know all available sources and arrange
for pooling or loaning and never fail to Maintain a standard.
Pressure
Be sure the
pressure is not self-induced and communicate your concerns. And Request assistance
when need. And learn to Just say no.
Lack of assertiveness
be assertive
and provide clear feedback when danger is perceived. If it is not critical,
record it in log book and refuse to compromise your standards also, allow team
members to give their opinions and accept criticisms positive
Stress
be wary of the
effects of stress on your performance. And stop and look rationally at problem.
Also determine a rational course of action and follow it. And never forget to take
time off or at least have a short break. When in trouble, Discuss it with
someone. Ask fellow workers to monitor your work. And exercise your body regularly.
Think of the
consequences of your actions or omissions and check to see if your work will
conflict with an existing modification always ask others if they can see any problem
with the work done by checking periodically to ensure correct work procedures
Norms
always comply
with defined work procedures. Be aware that “norms” don’t make it right.
Not attending limitations
Listen to your
body’s warning signs and get over your ego. Admit lack of knowledge and seek the
answer also, be aware of physical and technical limitations. And don’t forget
to take your breaks and live healthy. And always follow the correct procedures to
avoid discrepancies
Lack of operational integrity
Always consider
the safety of others. And know the characteristics of integrity and apply them.
Always Make your actions consistent with
your words. And Speak up immediately when you know you have made a mistake-don’t
keep a secret and always follow the correct procedures
Lack of professionalism
share your knowledge
and use the proper tools. Also, work with passion while practicing all safety
precautions and use approved materials and data. And be a diligent judge of
quality. always follow the correct procedures
- Proper utilization of other resources
- Help transform lifeless factors of production into useful products
- produce extraordinary things when inspired
- Can help organization achieve results quickly, efficiently & effectively
- Every single person in the organization should ask himself or herself –is there anything I can do to add a little more value to our organization
- How important are people treated in the Organization
- Organization –acquires the services from the Employees, Develop their Skills and motivate them to achieve the organization objective
- HR - Productivity, Quality Work Life & Profit.
- Organization needs people and People need Organization
- It helps make work more efficient, effective and safe.
- It ensures their employees can operate the machinery and equipment safely and easily.
Upon considering all the facts,
improvements in Human Factors are seen to have a positive impact on the
workplace in terms of quality, productivity, and the adoption of new
technologies. As a result of Human Factors application, improvements to less
obvious areas like morale or communications are also should be acknowledged.
Effects on people's health, attitudes, physical workload, safety, and overall
quality of working life ware also among them. For many people it is difficult
to precisely identify the human factors and learn how to handle human factors.
Ultimately human factors are crucial in every process where people are engaged.
It is necessary to map the risks of prospective departures from the main
process in order to determine the root causes and system safeguards. These
risks should be understood and understand the reasons of
possible future deviations, the unwanted scenario that companies may
experience, and the control systems needed to prevent or mitigate incidents.
Boudreau, J., Hopp, W.,
McLain, J. O. and Thomas, L. J. (2003) On the interface between
Operations management
and human resources management.
Manufacturing & Service
Operations Management, v5
(3): 179-202
Wirojanagud, P., Gel, E. S., Fowler, J. W. and Cardy,
R. (2007) Modelling inherent worker
Differences for workforce
planning. International journal of production research,
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